Terms and Conditions

1. The trader and contact details

IMEI Luma is operated by Lumasites. Correspondence address: 44 Montagu Crescent, London, N18 2HA, United Kingdom. Email: imeilumasupport@gmail.com.

These terms apply to orders placed through imeiluma.com. Save a copy of the terms and your payment and report receipts for your records.

2. What we supply

We supply online device information reports through IMEICheck.com for the service and identifier you select. A report is not an unlocking, repair, tracking or account-removal service. We do not provide account passwords or identify the device owner.

Only submit a device identifier that you own or are authorised to check. Enter the correct IMEI or serial number and choose the service that matches it. A format-valid identifier does not establish ownership or device authenticity.

3. Accounts

Use an email address you control, confirm it before login, and keep your password secure. Contact support if you believe someone accessed your account without permission. We store a protected password hash, not a readable password; recovery uses an email link.

We may restrict access when reasonably necessary to investigate suspected abuse, fraud, a payment dispute or a security incident. Contact us to request a review. Such restrictions do not remove your statutory rights or allow us to retain money contrary to law.

4. Service credit and payment

Prices are displayed in USD. The minimum credit purchase is $10.00 of service credit, plus a $0.25 top-up service fee, for a total of $10.25. You can choose a larger credit amount up to the amount permitted by the checkout. The same service fee applies to every supported payment method. Review the final total before paying.

Stripe processes payment. Payment methods, including wallets, depend on your device, region and eligibility. Your bank or payment provider may apply its own currency-conversion charges. Credit is added after successful payment verification, rather than merely returning to the website.

Service credit pays for checks on IMEI Luma. It is not a bank account, investment or transferable cash balance. An unused credit balance does not remove any cancellation or refund rights that apply to you.

5. Ordering and report delivery

The selected service and retail price are shown before you confirm. Starting a check reserves or deducts that amount from your available service credit. Server checks confirm the connection, configured prices and sufficient credit before a new order is sent.

Reports are delivered through the website. Completion depends on the provider; no fixed turnaround time is guaranteed. A processing or uncertain response is not a completed result. Use the existing receipt to refresh that order rather than paying for another check to retrieve it.

A new order is a separate request. Refreshing an existing report does not update the underlying phone or guarantee new database information.

6. Report accuracy and limitations

A report reflects the information returned by the provider at its reported time. Fields may be absent, delayed or change later. Unknown does not mean OFF, clean or unlocked. A clean blacklist result does not prove ownership, and Find My OFF does not establish that a phone has no network restrictions.

Use reports alongside inspection, setup checks and purchase evidence. We do not guarantee a seller’s ownership, every network’s records, future device status or suitability for your intended use. These limitations do not exclude our responsibility to supply services with reasonable care and skill or other rights that cannot lawfully be excluded.

7. Failed checks, cancellations and refunds

When the provider definitively rejects or refunds a check, the corresponding service credit is restored once. If the outcome is uncertain or still processing, the credit may remain reserved while that existing order is reviewed. This is different from refunding a card payment.

If an order, credit purchase or report is incorrect, contact imeilumasupport@gmail.com with the receipt or report ID. We will review what was ordered, supplied and charged. Do not send payment-card details.

Where UK distance-selling cancellation rights apply, you normally have 14 days from making the contract to cancel. Email or write to us with a clear statement of cancellation. You may use the form below, but do not have to. If you expressly requested a service to start during that period, applicable law determines whether a proportionate charge may be due. Cancellation rights are not automatically lost merely by accepting these terms or clicking Run check. Any legal requirements for express consent and acknowledgement of a loss of cancellation rights must be met separately.

We do not offer discretionary refunds for a correctly supplied, successfully completed check solely because you change your mind, dislike the reported result or later choose a different service. This policy does not remove any cancellation right that remains applicable, or remedies for a faulty, misdescribed or incorrectly charged service.

Contact us about cancelling unused credit or any refund to which you may be entitled. Refund amounts and any treatment of the top-up fee follow the applicable circumstances and your statutory rights. A provider rejection or refund restores service credit as described above; it does not automatically issue a card refund.

Optional cancellation form: To Lumasites, 44 Montagu Crescent, London, N18 2HA, United Kingdom, imeilumasupport@gmail.com: “I give notice that I cancel my contract for [service or credit purchase], ordered on [date]. My name is [name], my address is [address], and my account email or order reference is [reference]. Date: [date].” Add a signature only if sending the form on paper.

8. Acceptable use and intellectual property

Do not attempt unauthorised access, interfere with the service, submit malicious code, misuse another person’s account or use the site for unlawful activity. Do not misrepresent a report as proof of legal ownership or an official Apple certificate.

The IMEI Luma website, branding and original content are protected by applicable intellectual-property law. You may keep copies of your reports and these terms for your records. Third-party trademarks and report data remain subject to their respective owners’ rights.

9. Your rights and changes

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded. Mandatory protections that apply where you live remain available.

We may update the terms for future orders. Changes do not retrospectively alter the terms of an already completed purchase. For questions or complaints, contact imeilumasupport@gmail.com. See our Privacy Policy for how personal information is handled.